Frequently Asked Questions

Find answers to common questions about our Roghnu and the cutting-edge accounting solutions we offer. Ease your mind and streamline your financial management with our comprehensive solutions.

About Roghnu | Sage Intacct Implementations | Roghnu Data Portal | General Questions | Support

About roghnu

  • Think of us as your dedicated team of experts, here to help small to mid-sized businesses like yours update their accounting systems for improved efficiency and cost-effectiveness.

    Our mission is simple: we're here to optimize your business processes, empower your technology, and seamlessly integrate your software applications. We specialize in implementing Sage Intacct for finance and operations, ensuring your business runs smoother than ever before, as well as integrating other critical software applications (like Salesforce or ADP) to work seamlessly together.

  • What sets Roghnu apart is our dedication to your success. We're not just another software company – we're your trusted partner, here to support you every step of the way. With our focus on managed services and expertise in Sage Intacct, you can trust us to deliver results that exceed your expectations.


  • When you choose Roghnu as your Sage Intacct partner, you're choosing expertise, reliability, and exceptional service. With our knowledgeable team and track record of success, you can trust us to deliver measurable business value and exceed your expectations every time.

  • At Roghnu, we pride ourselves on being your trusted advisor. We're not just here to provide solutions – we're here to understand your unique needs and deliver the support you need to work smarter. With our expertise, your accounting team will have the support it needs to be agile and adaptable.

Sage Intacct Implementations

  • When it comes to cost, we understand that every business and implementation is unique. The cost of implementing Sage Intacct with Roghnu can vary depending on factors such as the number of licenses required, the complexity of integrations, and specific customization needs. While the investment may vary, Sage Intacct customers typically achieve a 250% ROI in less than six months, demonstrating the significant value and return on investment our solutions offer.

  • We understand that time is of the essence. While implementation timelines can vary based on your specific needs and requirements, our goal is to ensure a smooth and efficient transition to Sage Intacct. We'll work closely with you to establish a timeline that meets your needs and keeps your business running smoothly.

  • At Roghnu, we understand that every business is unique. That's why we offer both virtual and on-site implementations to meet your needs. Whether it's in-person meetings or virtual sessions, we'll work with you to find the best approach for your business.

ROGHNU DATA PORTAL

  • The Roghnu Data Portal is your all-in-one solution for data management and analytics. With our expert insight and white-glove services, we'll help you store, analyze, and share your data with ease. At Roghnu, we understand the importance of your data, and we're here to make it work for you.

  • Entering a support ticket greatly helps in our ability to help you and keep our communication and work organized.

    This is the most direct method to entering an enhancement request, bug, issue, or risk into our queue. And it ensures that someone will be evaluating it as quickly as possible.

    Simply submit a ticket at https://support.roghnu.com or send an email to support@roghnu.com.

    1. Open an internet browser and enter https://apps.roghnu.com

    2. Log into the Roghnu Portal with your email address and password

      • If you cannot remember your password use the “Forgot Your Password?” link to obtain an email with a link to reset your password.

    3. Roghnu Portal Application Launch Page – The main page upon entry to the application includes a list of application functionality. Depending on your User ID and security Role this page will display different application features. Depending on your access, descriptions of application features include:

      • Scheduled Tasks. List of batch processes and their status.

      • File Management. CSV file imports and file processing reporting for errors and warning messages.

      • Enterprise Reporting. Power BI reporting.

      • Enumeration. Data mapping and list functionality that supports exception, warning, and transformation processing.Item description

  • There are two types of users in the Data Portal:

    Company Admin – have full access to all reports, can create users, and can assign certain users to a specific report

    Users – have the ability to view reports assigned to them

    To set up a user, navigate to the top right-hand corner of the homepage to the arrow and select Users

    1. Fill in the name, email address, and if the profile will be a user or admin company

    2. Select Register

general questions

  • Sage Intacct is a multi-tenant cloud-based SaaS solution. There are zero hosting, maintenance, or cloud-storage fees.

  • Data conversion efforts can make up a significant cost to the implementation of any ERP implementation. Each company will have different priorities, expectations, and real requirements for their legacy data.

    This answer to this question depends on many things, so we’ve created a blog post to review the pros and cons of each option.

  • Who do I contact for Sage Intacct support?

    As a Value-Added Reseller (VAR) of Sage Intacct, we help our customers from research and purchase through implementation and ongoing support.

    Roghnu is the support system for all of your needs within Sage Intacct.

    Submit a help ticket at our Roghnu Support page.

    You may contact us at support@roghnu.com.

  • Sage Intacct offers 1 year and multi-year contracts depending on what fits your needs.

  • In this video, you’ll see how easy it is to refresh your data.

  • Sage Intacct delivers quarterly updates and releases.

    The releases have zero system downtime for the users and are communicated in the customer’s dashboard with videos and links to the upcoming updates.

  • You can always add to your subscription during the contract period with no penalty.

    The additional modules would be pro-rated based on the time left in the current contract period.

  • Click here to check your internet speed.

    Your speed should at least be 75Mbsp.

    If it is less than 75Mbsp, you may want to consider upgrading your internet with your provider or you will need to allow for more time for our applications to load.

Support

  • When it comes to training, we've got you covered. Our personalized training options are designed to meet your needs, whether it's implementation training, user acceptance readiness training, or ongoing support training. We're here to ensure you and your team feel confident every step of the way.

  • At Roghnu, we understand that support is essential to your success. That's why we offer a range of support options to meet your needs, including essential, basic, on-demand, and technical advisory support services. Our standard business hours are from 8 am to 6pm EST, but we are able to schedule support to meet client needs 24x7. With Roghnu, you'll always have the assistance you need, whenever you need it.

  • You can visit our support portal to create and manage open support tickets here: https://support.roghnu.com/.