Frequently Asked Questions
Find answers to common questions about our Roghnu and the cutting-edge accounting solutions we offer. Ease your mind and streamline your financial management with our comprehensive solutions.
About roghnu
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Think of us as your dedicated team of experts, here to help small to mid-sized businesses like yours update their accounting systems for improved efficiency and cost-effectiveness.
Our mission is simple: we're here to optimize your business processes, empower your technology, and seamlessly integrate your software applications.
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What sets Roghnu apart is our dedication to your success. We're not just another software company – we're your trusted partner, here to support you every step of the way. With our focus on managed services and expertise in accounting softwares like Sage Intacct, you can trust us to deliver results that exceed your expectations.
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At Roghnu, we pride ourselves on being your trusted advisor. We're not just here to provide solutions – we're here to understand your unique needs and deliver the support you need to work smarter. With our expertise, your accounting team will have the support it needs to be agile and adaptable.
ROGHNU DATA PORTAL
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The Roghnu Data Portal is your all-in-one solution for data management and analytics. With our expert insight and white-glove services, we'll help you store, analyze, and share your data with ease. At Roghnu, we understand the importance of your data, and we're here to make it work for you.
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Entering a support ticket greatly helps in our ability to help you and keep our communication and work organized.
This is the most direct method to entering an enhancement request, bug, issue, or risk into our queue. And it ensures that someone will be evaluating it as quickly as possible.
Simply submit a ticket at https://support.roghnu.com or send an email to support@roghnu.com.
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Open an internet browser and enter https://apps.roghnu.com
Log into the Roghnu Portal with your email address and password
If you cannot remember your password use the “Forgot Your Password?” link to obtain an email with a link to reset your password.
Roghnu Portal Application Launch Page – The main page upon entry to the application includes a list of application functionality. Depending on your User ID and security Role this page will display different application features. Depending on your access, descriptions of application features include:
Scheduled Tasks. List of batch processes and their status.
File Management. CSV file imports and file processing reporting for errors and warning messages.
Enterprise Reporting. Power BI reporting.
Enumeration. Data mapping and list functionality that supports exception, warning, and transformation processing.Item description
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There are two types of users in the Data Portal:
Company Admin – have full access to all reports, can create users, and can assign certain users to a specific report
Users – have the ability to view reports assigned to them
To set up a user, navigate to the top right-hand corner of the homepage to the arrow and select Users
Fill in the name, email address, and if the profile will be a user or admin company
Select Register
Support
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When it comes to training, we've got you covered. Our personalized training options are designed to meet your needs, whether it's implementation training, user acceptance readiness training, or ongoing support training. We're here to ensure you and your team feel confident every step of the way.
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At Roghnu, we understand that support is essential to your success. That's why we offer a range of support options to meet your needs, including essential, basic, on-demand, and technical advisory support services. Our standard business hours are from 8 am to 6pm EST, but we are able to schedule support to meet client needs 24x7. With Roghnu, you'll always have the assistance you need, whenever you need it.
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You can visit our support portal to create and manage open support tickets here: https://support.roghnu.com/.